Customer Complaints

Please send complaints by email so you can attach any supporting documents and keep a copy of your message.

What to include

Your name and preferred contact details.
Your booking reference, if you have one.
What happened, including the relevant date.
How you would like the matter resolved.
Any relevant photos or documents as attachments.

You can still make a complaint if you do not have a booking reference. Using this process does not affect your statutory rights or your right to contact an appropriate regulator or dispute-resolution body.